Shipping & Digital Delivery
LIMEN / DELIVERY
Last updated: 20 October 2026
For orders from limenrituals.com and cosmos.limenrituals.com. Contact support@limenrituals.com with your order number and purchase email for delivery assistance.
Digital products
Standard downloadable guides and workbooks are supplied electronically. Once payment is confirmed, Payhip provides a download page and sends a receipt with an access link to the email address entered at checkout. Free downloads are supplied after checkout is completed. No physical parcel or shipping charge applies to digital-only orders.
Check your inbox and spam folder. If an access link does not arrive or a file cannot be opened, email us so we can help. Payment processing or verification may delay access. Keep your receipt and download a personal backup. A personalised product, if offered, will state its own delivery timeframe before purchase.
Physical stones and mineral specimens
Physical orders are shipped from South Africa. Available destinations, shipping charges, the dispatch timeframe and an estimated delivery period will be stated in the listing or checkout, or agreed in a written shipping quote before you pay.
If no shipping option or delivery timeframe is shown for your address, contact us before ordering. Do not pay for a physical order until its delivery arrangements and total cost have been confirmed. We do not currently promise a universal flat rate or a single dispatch time for all specimens.
International shipping
International shipping is available to selected destinations by prior arrangement, subject to courier acceptance and applicable export and import requirements. Email us with the specimen reference, destination country and postal code for a quote before ordering. Some specimens or destinations may not be eligible.
Our quote will identify whether import duties, taxes and clearance charges are included. Unless explicitly included, charges imposed by the destination country are payable by the buyer. We will explain known requirements before payment. Customs inspections can affect delivery estimates; mandatory consumer rights remain unaffected.
Dispatch, tracking and delivery
We pack specimens for transport and send dispatch confirmation and tracking details where tracking is provided by the agreed service. Delivery estimates depend on destination, courier and customs clearance and are not guaranteed unless expressly agreed. Working days exclude weekends and South African public holidays.
Please provide an accurate address, contact details and any required delivery instructions. Contact us promptly if these need changing. Any additional delivery cost caused by an address change will be explained and agreed where applicable.
Delays, loss or damage
If an order is delayed, missing or damaged, contact us so we can investigate with the courier and arrange an appropriate remedy. Where practical, retain the packaging and send photographs. We do not require you to resolve a delivery problem with the courier on your own, and do not exclude our responsibilities under applicable law.
If we cannot supply an item or fulfil the agreed delivery arrangements, we will notify you and provide the cancellation and refund remedies required by applicable law. We will not substitute another unique specimen without your agreement.
Mixed orders and returns
For an order containing both downloads and physical goods, digital access and parcel delivery happen separately. For cancellations, defects and refunds, see our Refunds & Returns policy.